Client Feedback

- Step 1 of 3

Our aim is to provide a quality client focused service where treatments are of the highest possible standard. We are continuously striving to improve the salon and as a client, your feedback, suggestions and comments are an integral part of achieving this. We would be very grateful if you could take a minute of your time to complete our anonymous satisfaction survey.

How did you first hear about us? *

Print advert
Online advert
Search engine (eg Google)
Social media
Recommended by friend / family
Local
Email
Influencer
House of Fraser
Exhibition / beauty show
Other

How would you rate the booking process and did you get your preferred appointment time? *

	Very poor	Poor	Neither good or bad	Good	Excellent
Booking process	Very poorBooking process Very poor	PoorBooking process Poor	Neither good or badBooking process Neither good or bad	GoodBooking process Good	ExcellentBooking process Excellent
Preferred appointment time	Very poorPreferred appointment time Very poor	PoorPreferred appointment time Poor	Neither good or badPreferred appointment time Neither good or bad	GoodPreferred appointment time Good	ExcellentPreferred appointment time Excellent

Your preferred booking window *

9-12 am
12-3 pm
3-5 pm
5-8pm

Booking comments (if any)

Are you? *

Business owner
Employed
Retired
Student
Unemployed
Other

Who was your most recent appointment with? *

How far would you travel for a beauty treatment? *

Less than 10 mins
30 - 45 mins
10 - 20 mins
45+ mins
20 - 30 mins

How would you rate the appearance and atmosphere of our studio? *

	Very poor	Poor	Neither good or bad	Good	Excellent
Appearance	Very poorAppearance Very poor	PoorAppearance Poor	Neither good or badAppearance Neither good or bad	GoodAppearance Good	ExcellentAppearance Excellent
Atmosphere	Very poorAtmosphere Very poor	PoorAtmosphere Poor	Neither good or badAtmosphere Neither good or bad	GoodAtmosphere Good	ExcellentAtmosphere Excellent

Which words best describe our studio? *

Welcoming
Uncomfortable
Cold
Warm
Clean
Dirty
Friendly
Tired
Untidy
Tidy
Expensive
Good Value
Professional
Comfortable

Select any that are relevant

time? your you

How would you rate your nail artist? *

	Very poor	Poor	Neither good or bad	Good	Excellent
Manner	Very poorManner Very poor	PoorManner Poor	Neither good or badManner Neither good or bad	GoodManner Good	ExcellentManner Excellent
Friendly	Very poorFriendly Very poor	PoorFriendly Poor	Neither good or badFriendly Neither good or bad	GoodFriendly Good	ExcellentFriendly Excellent
Helpful	Very poorHelpful Very poor	PoorHelpful Poor	Neither good or badHelpful Neither good or bad	GoodHelpful Good	ExcellentHelpful Excellent
Knowledgeable	Very poorKnowledgeable Very poor	PoorKnowledgeable Poor	Neither good or badKnowledgeable Neither good or bad	GoodKnowledgeable Good	ExcellentKnowledgeable Excellent
Skilled	Very poorSkilled Very poor	PoorSkilled Poor	Neither good or badSkilled Neither good or bad	GoodSkilled Good	ExcellentSkilled Excellent

Which words best describe your nail artist? *

Welcoming
Irrirtating
Professional
Friendly
Unprofessional
Flexible
Accommodating
Abrupt
Dis-interested
Engaging
Efficient
Talkative
Knowledgeable
Well presented
Unhelpful
Rude
Courteous
Lacking in knowledge
Unfocused
Quiet / dis-engaged
Meticulous

Select any that are relevant

Comments about your most recent appointment *

Would you rate your overall experience as? *

	Very poor	Poor	Neither good or bad	Good	Excellent
Welcoming	Very poorWelcoming Very poor	PoorWelcoming Poor	Neither good or badWelcoming Neither good or bad	GoodWelcoming Good	ExcellentWelcoming Excellent
Comfortable	Very poorComfortable Very poor	PoorComfortable Poor	Neither good or badComfortable Neither good or bad	GoodComfortable Good	ExcellentComfortable Excellent
Attentive	Very poorAttentive Very poor	PoorAttentive Poor	Neither good or badAttentive Neither good or bad	GoodAttentive Good	ExcellentAttentive Excellent
Luxurious	Very poorLuxurious Very poor	PoorLuxurious Poor	Neither good or badLuxurious Neither good or bad	GoodLuxurious Good	ExcellentLuxurious Excellent
Pampered	Very poorPampered Very poor	PoorPampered Poor	Neither good or badPampered Neither good or bad	GoodPampered Good	ExcellentPampered Excellent

If you could name one thing that we could do to improve your experience, what would it be?

What are the most important factors when choosing where to have a beauty treatment? *

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Salon ambience	Strongly DisagreeSalon ambience Strongly Disagree	DisagreeSalon ambience Disagree	NeutralSalon ambience Neutral	AgreeSalon ambience Agree	Strongly AgreeSalon ambience Strongly Agree
Quality of service	Strongly DisagreeQuality of service Strongly Disagree	DisagreeQuality of service Disagree	NeutralQuality of service Neutral	AgreeQuality of service Agree	Strongly AgreeQuality of service Strongly Agree
Fast service	Strongly DisagreeFast service Strongly Disagree	DisagreeFast service Disagree	NeutralFast service Neutral	AgreeFast service Agree	Strongly AgreeFast service Strongly Agree
Brand of the used cosmetics and equipment	Strongly DisagreeBrand of the used cosmetics and equipment Strongly Disagree	DisagreeBrand of the used cosmetics and equipment Disagree	NeutralBrand of the used cosmetics and equipment Neutral	AgreeBrand of the used cosmetics and equipment Agree	Strongly AgreeBrand of the used cosmetics and equipment Strongly Agree
Staff attitude and behaviour	Strongly DisagreeStaff attitude and behaviour Strongly Disagree	DisagreeStaff attitude and behaviour Disagree	NeutralStaff attitude and behaviour Neutral	AgreeStaff attitude and behaviour Agree	Strongly AgreeStaff attitude and behaviour Strongly Agree
Breadth of services offered	Strongly DisagreeBreadth of services offered Strongly Disagree	DisagreeBreadth of services offered Disagree	NeutralBreadth of services offered Neutral	AgreeBreadth of services offered Agree	Strongly AgreeBreadth of services offered Strongly Agree
Variety of treatments offered	Strongly DisagreeVariety of treatments offered Strongly Disagree	DisagreeVariety of treatments offered Disagree	NeutralVariety of treatments offered Neutral	AgreeVariety of treatments offered Agree	Strongly AgreeVariety of treatments offered Strongly Agree
Distance to travel / location	Strongly DisagreeDistance to travel / location Strongly Disagree	DisagreeDistance to travel / location Disagree	NeutralDistance to travel / location Neutral	AgreeDistance to travel / location Agree	Strongly AgreeDistance to travel / location Strongly Agree
Price	Strongly DisagreePrice Strongly Disagree	DisagreePrice Disagree	NeutralPrice Neutral	AgreePrice Agree	Strongly AgreePrice Strongly Agree
Parking	Strongly DisagreeParking Strongly Disagree	DisagreeParking Disagree	NeutralParking Neutral	AgreeParking Agree	Strongly AgreeParking Strongly Agree
Positive online reviews	Strongly DisagreePositive online reviews Strongly Disagree	DisagreePositive online reviews Disagree	NeutralPositive online reviews Neutral	AgreePositive online reviews Agree	Strongly AgreePositive online reviews Strongly Agree
Recommended by friends / family	Strongly DisagreeRecommended by friends / family Strongly Disagree	DisagreeRecommended by friends / family Disagree	NeutralRecommended by friends / family Neutral	AgreeRecommended by friends / family Agree	Strongly AgreeRecommended by friends / family Strongly Agree

Which of the following do you have outside of The Nail Designer? *

Facials
Holistic massage
Non surgical aesthetics
Teeth whitening
Surgical aesthetics
Lashes
Brows
Microblading
Tattoo removal
Hair removal
Tanning
Yoga / Pilates
None

Select as many as you have

Would you book at The Nail Designer again? *


0	1	2	3	4	5	6	7	8	9	10

Please explain your score?

We will use your comments to learn and improve our service for all our clients.

Would you recommend The Nail Designer? *


0	1	2	3	4	5	6	7	8	9	10

Please explain your score?

We will use your comments to learn and improve our service for all our clients.

Overall comments (if any)

Thank you so much for taking the time to complete our client feedback. We appreciate your honesty and will use the information obtained to help push our business forward and ultimately improve our treatments and service.

We whole heartedly appreciate that without you, we do not have a business.